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Calibration and validation
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Analysis doo

Customer Satisfaction Survey

Name *

Surname *

Title / position

Institution*

Address

Phone number

Country

Fax

E-mail*

Satisfaction with commercial conditions

Adequacy of the offer

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5

Time needed to resolve commercial issues (speed of response to your request, etc.)

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Adherence to established delivery deadlines

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Compliance with the specifications of the ordered equipment

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Satisfaction with service support

Time required for installation of the equipment

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Quality of training for the use of installed equipment

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Response time to a service call

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Quality of the performed service

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Professionalism of the field service engineer(s)

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Satisfaction with cooperation

Kindness and helpfulness of employees

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5

Availability of employees

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Expertise of employees

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Effectiveness and efficiency of resolving complaints

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5

Time required to solve problems

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Quality of delivered goods

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5

Analysis d.o,o. was founded in 1996. The primary activities are wholesale, maintenance and servicing of analytical, process, and general laboratory equipment, along with training users, providing qualification and application services.

Address

Analysis DOO Japanska 4, 11070 Novi Beograd

Contact

+381 11 318 64 46 +381 11 318 64 48

info@analysis.rs

Laboratory and service center

+381 11 318 64 46 +381 11 318 64 48

servis@analysis.rs (service requests)

info@analysis.rs (requests for Laboratory for calibration and validation)

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