Analysis service center is one of the most important organizational parts of the company in which we invested enormous efforts, which was recognized by our customers. Through constant improvement and regular attendance of our service engineers in master courses at the inoprincipal, our service center continues to advance.
Fast and high quality service support of our field service engineers is an imperative for us.
About the service center
With the increase in the number of our users, and our greater presence in the market, we have recognized the increasing need for adequate service and application support. Therefore, ANALYSIS DOO founded its service center as an independent organizational unit, registered under the full name ANALYSIS DOO Belgrade branch service center, whose task is technical and applicative client support, equipment care, which includes expert and timely maintemaintenance as well as service interventions in the case of unforeseen events.
Service support and aims of the service centre
The installation of a new instrument and basic user are our standard services and are always included in the price of the device. Moreover, the installation and service support within the waranty period, as well as outside of it are available for the whole equipment assortiment.
During the installation, equipment qualification is also performed, which is a standard procedure in the pharmaceutical industry, and more often in other types of labs. Equipment qualification has to be performed in the prescribed time interval. The basis of this approach are installational, operational and performance qualification protocols (IQ, OQ i PQ, respectively) which define all instrument checks, with the goal of guaranteeing the validity of the results, safety, and smooth operation. Our service engineers are certified to implement these protocols, as well as generate necessary documentation, by the manufacturer. If it is necessary, the documentation can also be generated in the electronic form, for systems combined in the form of LIMS (eng. Laboratory Information Management Systems), CDS (eng. Chromatography Data Systems), or similar.