Customer Satisfaction Survey

    Satisfaction with commercial conditions

    Adequacy of the offer


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    Time needed to resolve commercial issues (speed of response to your request, etc.)


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    Adherence to established delivery deadlines


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    Compliance with the specifications of the ordered equipment


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    Satisfaction with service support

    Time required for installation of the equipment


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    Quality of training for the use of installed equipment


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    Response time to a service call 


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    Quality of the performed service 


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    Professionalism of the field service engineer(s)


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    Satisfaction with cooperation

    Kindness and helpfulness of employees


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    Availability of employees


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    Expertise of employees


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    Effectiveness and efficiency of resolving complaints


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    Time required to solve problems


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    Quality of delivered goods


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