Customer Satisfaction Survey - Analysis

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Analysis doo

Customer Satisfaction Survey

Name and surname

Title / position

Institution

Address

Phone number

Fax

E-mail

Satisfaction with commercial conditions

Adequacy of the offer

Rating:

1
2
3
4
5

Time needed to resolve commercial issues (speed of response to your request, etc.)

Rating:

1
2
3
4
5

Adherence to established delivery deadlines

Rating:

1
2
3
4
5

Compliance with the specifications of the ordered equipment

Rating:

1
2
3
4
5

Satisfaction with service support

Time required for installation of the equipment

Rating:

1
2
3
4
5

Quality of training for the use of installed equipment

Rating:

1
2
3
4
5

Response time to a service call

Rating:

1
2
3
4
5

Quality of the performed service

Rating:

1
2
3
4
5

Professionalism of the field service engineer(s)

Rating:

1
2
3
4
5

Satisfaction with cooperation

Kindness and helpfulness of employees

Rating:

1
2
3
4
5

Availability of employees

Rating:

1
2
3
4
5

Expertise of employees

Rating:

1
2
3
4
5

Effectiveness and efficiency of resolving complaints

Rating:

1
2
3
4
5

Time required to solve problems

Rating:

1
2
3
4
5

Quality of delivered goods

Rating:

1
2
3
4
5

Analysis d.o,o. was founded in 1996. The primary activities are wholesale, maintenance and servicing of analytical, process, and general laboratory equipment, along with training users, providing qualification and application services.

Address

Analysis DOO Japanska 4, 11070 Novi Beograd

Contact

+381 11 318 64 46 +381 11 318 64 48

info@analysis.rs

Laboratory and service center

+381 11 318 64 46 +381 11 318 64 48

servis@analysis.rs (service requests)

info@analysis.rs (requests for Laboratory for calibration and validation)

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